Shipping & Returns

Shipping

All guitars shipped to a UK address will be dispatched via a next-day tracked courier service on the next available working day.

For international orders, shipping rates and delivery times will be calculated during checkout.

T-shirts are shipped within 3 working days of your order being placed. Shipping rates are calculated at checkout.

Returns

Guitars

At Fat Bottom Guitars, we fully inspect, test, and appropriately list each guitar for sale with as much detail as possible. It is the buyer's responsibility to read through the listing description or contact us for details on the condition of a guitar prior to purchase.

We offer a 14-day returns policy, which means you have 14 days after receiving your item to request a return should your item not be as described. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, you can contact us at info@fatbottomguitars.co.uk. If you're returning a guitar that has been damaged in transit, we ask that you notify us within 48 hours of the guitar being delivered. In this case, we will cover return shipping costs. If you're returning a guitar that you believe was not as described, we ask that you notify us within 48 hours of the guitar being delivered. In this case, the customer is responsible for covering return shipping costs.

When returning a guitar to us, please make sure it is securely packaged in the same packaging that was used previously. It is the buyer's responsibility to return guitars safely and for them to be received in identical condition. Charges may be applied to compensate for any further damage occurring from return transit.

Once we've received the returned guitar, you will be automatically refunded on your original payment method. It may take up to 7 working days for your bank or credit card company to process the refund.

T-Shirts

We offer a 14-day returns policy on all t-shirts, which means you have 14 days after receiving your item to request a return should your item not be as described. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. To start a return, you can contact us at info@fatbottomguitars.co.uk.

Once we've received the returned item(s), you will be automatically refunded on your original payment method. It may take up to 14 working days for your bank or credit card company to process the refund.